YYGS Connect: Technical Troubleshooting Guide

Common questions or concerns:

My Internet connection is unstable 

Please contact your internet service provider directly. YYGS is unable to troubleshoot any technological problems resulting from a poor internet connection.

How do I log on to Canvas?

I can’t remember my Canvas password/ My Canvas password isn’t working / I’d like to change my password

  • Click on the “Request password” button. 

  • You should receive an email with a link to set a new password.

I don’t know how to navigate the user controls in my Zoom meetings.

The sound suddenly stopped working in my Zoom meeting.

If using the Zoom app, 

  1. Make sure you have the latest version of Zoom installed

  2. Try closing your Zoom app and restarting it

  3. Try restarting your computer

I never received the Zoom link to join my (seminar, simulation, lecture, etc) meeting

  • Please check your email for a Morning Announcement message that was sent (last night, EDT) for all your Zoom meeting links for today.

  • If you are unable to find this email, please check your overall session schedule here.

I can’t access some modules in my Canvas course site.

Some of the Canvas course content has been locked until specific dates. Please refer to the bottom right of any locked modules for the pre-set unlock time and date.

How do I contact my instructor? I can’t find their email anywhere.

During the course of YYGS Connect, ALL message correspondence with your instructors should be through your Canvas course site.

  1. Go to your Canvas inbox and click on the “Compose a new message” icon at the top

  2. In the “Course” box, select your YYGS course

  3. In the “To” box, begin typing your instructor’s first name and their account should appear. Make sure to also include Elena Gosalvez Blanco & Jemilat Salami-Oyenuga in the email.

  4. Make sure the “send an individual message to each recipient” box is unchecked.

  5. Type in your message and click on the “send” button at the bottom of the window.

Where do I find my Yale netID?

YYGS Connect students have not been assigned Yale netIDs and you should not need a netID to access any of our program resources. If you are trying to login to Canvas and you are being asked for a netID, then you are probably using the wrong login page. Make sure you are using this page for all Canvas logins: https://yale.instructure.com/login/canvas.